Customer
Regional food industry with 400 employees, operating complex machinery and producing for major European clients.

Industrializing skills transfer with an agri-food AI assistant

An industrial company with several hundred employees in the food industry has deployed an AI assistant integrated into Teams to answer its operators' technical questions 24/7. The aim: to relieve the workload of experts, secure critical knowledge and accelerate skills upgrading.

Industrial company in the agri-food sector, with a strong need to capitalize on knowledge. Machine operation, cleaning and maintenance protocols are critical, standardized and difficult to pass on. It can take up to 5 years to fully train an operator.

Issues

Every day, more than 100 technical questions are addressed to a core team of 5 experts. This incessant flow creates critical human dependency, bottlenecks and delays, jeopardizing business continuity in the event of departure or absence.

Services
  • Collection and cleaning of 100 GB of internal documents (PDFs, diagrams, images)
  • Corpus structuring and vector indexing
  • Customized RAG motor drive
  • Deployment of a multilingual chatbot integrated into Microsoft Teams
  • Source display with relevant highlighting
  • Response evaluation interface and iterative learning
  • Hosted on AWS EC2 GPU (no data in the public cloud)

  • Gain of 16 hours/day (2 FTE)
  • Profitability in less than 6 months
  • Reduced production downtime
  • Accelerated skills development
  • 24/7 operator autonomy
  • Reducing HR risks and securing knowledge

Conclusion

Knowledge transfer is a vital issue for tomorrow's industries. Thanks to AI, this company has been able to capitalize on its expertise, streamline operations and protect its future. You too can liberate the knowledge of your experts: contact TeamIA for a personalized demo.

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